Service Writer
3 hours ago
We are seeking a skilled Service Writer to join our team at Bruckner Truck Sales, Inc. As a Service Writer, you will be responsible for greeting customers, initiating the write-up process, and determining the customer's needs. You will also be responsible for communicating with customers, documenting information, and providing supporting documents to determine warranty coverage and open campaigns.
Key Responsibilities- Greet customers and initiate the write-up process
- Determine the customer's needs and convey this information onto the repair order
- Communicate with customers to document enough information to properly diagnose the vehicle
- Provide supporting documents to determine warranty coverage and open campaigns
- Document requests by the customer, such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers, and any other job functions as required
- Acquire customer approvals, provide estimates, book, and close all service tickets considered as waiters
- Assist with closing other repair orders as needed
- Answer incoming service phone calls
- Maintain product knowledge as the Liaison between the Service Department and the customer
- Must have good communication skills and the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner
- This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting pre-employment testing for cannabis use
Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on, and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder
Why Work with Us?We are a family-owned company with over 1,500 employees across 40+ locations. We offer a competitive compensation plan, paid time off, excellent health, dental, and vision plans, investments in training and development, and a generous 401(k) and profit-sharing plan. We also offer tuition assistance, employee stock ownership, and a technician student loan reimbursement program
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