Productivity Platforms Administrator

2 weeks ago

Seattle, Washington, United States University of Washington Full time
About the Role

We are seeking a highly skilled Productivity Platforms Administrator to join our team at the University of Washington. As a key member of our IT organization, you will be responsible for supporting and administering our Microsoft 365 and Google Workspace for Education productivity platforms.

Key Responsibilities
  • Administer and maintain Microsoft 365 and Google Workspace for Education productivity platforms, including Google Cloud Platform.
  • Support middleware that integrates these productivity platforms with our enterprise subscription services and IAM services.
  • Automate, maintain, upgrade, enhance, document, monitor, and provide Tier 3 support for these productivity platforms used by 150,000 UW users and their partners.
  • Escalate and solve desktop support problems stemming from the interplay of these productivity platforms, web browsers, and related desktop applications.
  • Contribute to cutting-edge enterprise technology projects, coordinating with UW-IT colleagues and campus partners on projects involving these productivity platforms.
  • Educate members of the UW community, other higher education institutions, and vendors about these productivity platforms.
Requirements
  • Bachelor's Degree in Computer Science, Mathematics, or Informatics or related field or experience.
  • Minimum of 4 years' experience administering Microsoft 365 and/or Google Workspace for Education/Google Cloud Platform.
  • Experience administering cloud computing infrastructure using Azure, Microsoft 365 and/or Google Cloud Platform.
  • Experience creating and maintaining provisioning and systems management automation using PowerShell.
  • Experience creating and maintaining provisioning and systems management automation using Microsoft Graph API and/or Google API.
  • Experience creating and maintaining Microsoft SharePoint, Microsoft Office products, and/or Google products.
  • A working knowledge of desktop application troubleshooting.
  • Demonstrated ability to self-train on new products, protocols, standards, and applications and the ability to communicate impacts and procedures to customers and support staff.
  • Excellent customer service skills.
  • Excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
Desired Qualifications
  • Experience in server, client-side scripting, and REST APIs.
  • Working knowledge of Python, JavaScript, and SQL.
  • Working understanding of Windows Domain and Active Directory.
  • Working understanding of Microsoft Entra ID.
About the University of Washington

The University of Washington is a world-renowned institution committed to attracting and retaining a diverse staff. We value the unique experiences, perspectives, and identities of our employees and strive to create a thriving community that is inclusive, equitable, and welcoming.

UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW's IT infrastructure, resources, and services.

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