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Store Manager

2 months ago

Chicago, Illinois, United States Thursday Boot Company Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to lead our retail store in Chicago. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store operations.

Key Responsibilities
  • Customer Experience
    • Develop a culture of exceptional customer service that ensures every visitor leaves with a positive experience.
    • Train and develop Ambassadors to provide unparalleled customer service and efficient store operations.
    • Continuously look for ways to improve our service, merchandising, and displays to create a welcoming environment for our guests.
  • Leadership and Ambassador Development
    • Manage all hiring strategies to recruit, train, and develop a diverse team of Ambassadors.
    • Provide regular structured performance feedback to identify areas for development and improvement.
    • Cultivate a professional environment that encourages team achievement, continual growth, and high accountability.
    • Lead from the floor to tackle emerging challenges and address the various needs of the business, our guests, and our Ambassadors.
  • Store Operations
    • Manage the retail store to drive growth in revenue and profitability on a sustainable basis.
    • Update demand forecasting and high-level performance to ensure staffing levels, expenditures, and revenue are consistent with long-term financial goals.
    • Provide regular written updates to identify areas for improvement and to align on priorities to improve store performance, with full accountability for store profit and loss (P&L).
  • Physical Space Management
    • Ensure that the physical retail space reflects the quality aspirations for our brand and is consistent with the highest standards of cleanliness, upkeep, and presentation.
    • Lead all visual merchandising to drive higher sales and customer satisfaction, while keeping current with all company-driven initiatives.
Requirements
  • 2+ years in Retail Management (single or multi-store responsibilities).
  • A genuine passion for high-quality footwear and apparel and why it matters.
  • Exceptional written and verbal communication skills.
  • The proven ability to hire, develop, and retain amazing team members.
  • A competitive work ethic, with a strong desire to win.
  • High resilience and an optimistic, can-do attitude.
  • Unimpeachable professional integrity.
About Us

Thursday Boot Company is a fast-growing consumer brand that is committed to high-quality product, honest pricing, and ethical sourcing. We are expanding from our single retail location in NYC to cities across America to tackle the exciting challenges ahead.