Store Manager
2 months ago
About The Boyd Group
The Boyd Group is a leading provider of collision repair services. We are committed to delivering exceptional customer experiences and providing our team members with the support and opportunities they deserve.
Job Summary
The Executive Director of Operations will be responsible for leading and maintaining the day-to-day operations of the Store in compliance with established policies and procedures. This includes providing an exceptional and successful customer experience, planning and implementing daily operations, and ensuring overall KPI's and insurance metrics are met.
Key Responsibilities
- Operational Excellence
- Ensure consistent execution of our operational plan.
- Prepare and manage the annual and monthly operating budget of the store.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Leadership and Development
- Deliver formal annual performance reviews and informal monthly performance reviews.
- Provide training for all staff as necessary.
- Ensure all staff wear proper safety gear and adhere to dress code.
- Customer Experience
- Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
- Manage all estimates to ensure labor mix is within established standards.
- Lead and manage all repair facility personnel.
- Administrative Tasks
- Monitor and maintain all A/P and A/R relating to the store.
- Maintain a clean and organized repair facility at all times.
- Monitor all maintenance required for all shop equipment, including the paint booth.
- Communication and Collaboration
- Facilitate monthly Health & Safety and staff meetings.
- Attend monthly managers meetings.
- Attend training, information sessions, and workshops recommended by Senior Leadership Team.
Requirements
- Education and Experience
- Post-Secondary Education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Skills and Abilities
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Communicate clearly both verbally and in writing.
- Ability to motivate others utilizing effective coaching tools and management skills.
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