Desktop IT Technician

4 days ago


Bethesda, Maryland, United States A-TEK Inc. Full time

A-TEK Inc. offers a unique opportunity for an experienced Desktop Support Technician to join our team in Bethesda, MD. As a key member of our IT department, you will be responsible for providing technical support and customer service to our clients.

Estimated salary: $65,000 - $85,000 per year.

In this role, you will work closely with our team to deliver high-quality technical support services to our clients. Your responsibilities will include troubleshooting, repair, and installation of hardware, software, and operating systems for desktop computers and peripherals.

You will have the opportunity to work in a dynamic environment with a diverse range of clients, including scientists, doctors, and senior government staff. Your ability to communicate professionally and explain technical intricacies to customers is essential.

Responsibilities:

  • Provide on-site and remote technical support for desktop computers and peripherals
  • Troubleshoot, repair, and install hardware, software, and operating systems for Mac and Windows
  • Support client computing hardware, including hard drive, memory, and peripheral connections
  • Setup and configure workstations to meet security requirements and institute directives

Requirements:

  • AA/AS degree or equivalent experience
  • Minimum one year of related experience
  • Active A+ certification
  • Experience with Windows 10/11 and Mac OS X 12.7/13.6 in an Active Directory enterprise environment
  • Ability to work independently and as a collaborative team member


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