Global Forwarding Portfolio Manager

3 weeks ago


Atlanta, Georgia, United States C.H. Robinson Full time
Job Description

We are seeking a highly skilled Global Forwarding Portfolio Manager to join our team. In this role, you will be responsible for managing a portfolio of small-sized accounts within the office or broader C.H. Robinson portfolio of business.

As a primary point of contact for our customers, you will ensure timely delivery, troubleshoot problems, and proactively seek enhancements while harnessing C.H. Robinson's expertise to expand and retain the customer base.

The ideal candidate will have a strong background in global forwarding operations and excellent communication skills.

Responsibilities:

  • Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain.
  • Leverage network subject matter experts to collaborate on solution and pipeline development of product, mode, or service line opportunities.
  • Conduct regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business.
  • Proactively manage customer pricing strategy by leveraging internal tech, tools, and SMEs.
  • Expand market share by driving a qualification process with an active opportunity pipeline within a Customer Relationships Management (CRM) tool.
  • Provide customers with timely and relevant updates on the market and C.H. Robinson.
  • Act as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources.
  • Ensure customer performance expectations are met by collaborating with internal partners to identify and resolve issues in a timely manner.

Qualifications:

  • High School Diploma or GED.
  • Ability to travel 25-30%.
  • Minimum 2 years of global forwarding operations experience.

Estimated Salary: $80,000 - $110,000 per year.

C.H. Robinson is proud to offer a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.



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