Pharmacy Operations Manager

6 days ago


West Seneca, New York, United States Walgreens Full time
Job Summary

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of our pharmacy department. This includes managing the workflow, ensuring compliance with company policies and regulations, and providing exceptional customer service.

Key Responsibilities
  • Manage the pharmacy workflow, including scheduling, staffing, and inventory management.
  • Ensure compliance with company policies, regulations, and laws, including Good Faith Dispensing and asset protection.
  • Provide exceptional customer service, including resolving customer complaints and answering non-clinical questions.
  • Develop and implement processes to improve pharmacy operations, including training and coaching pharmacy technicians.
  • Manage the selection, scheduling, and development of pharmacy technician personnel.
  • Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
  • Assist with healthcare service offerings, including administering vaccines, health screenings, and other services allowed by law.
  • Manage core pharmacy workflow and drive excellence in pharmacy operations, including coordinating and organizing pharmacy daily schedule of activities.
  • Recommends allocation of pharmacy hours and assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
  • Manages annual inventory preparation and drives new technology/process roll out, champions change and engages team around action planning.
  • Assures proper operation and maintenance of pharmacy department equipment and in collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
  • Communicates prescription errors to the accountable pharmacist and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
  • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events.
  • Builds and sustains relationships with retail partnerships.
Requirements
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
Salary

$50-$31 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.



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