Pharmacy Operations Manager
2 days ago
As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:- Assist pharmacists in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications for patients.
- Under the supervision of a pharmacist, assist with healthcare service offerings, including administering vaccines, health screenings, and other health services as allowed by law.
- Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on-time and holding others accountable for efficient workflow.
- Manage core pharmacy workflow and drive excellence in pharmacy operations, coordinating and organizing pharmacy daily schedule of activities and recommending allocation of pharmacy hours.
- Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies, and maintain proper operation and maintenance of pharmacy department equipment.
- Collaborate with Pharmacy Manager to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
- Support Pharmacy Manager with diversion monitoring and report any concerns that would compromise the security of the pharmacy.
- Communicate prescription errors to the accountable pharmacist and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
- Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
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