Pharmacy Operations Manager

2 days ago


West Islip, New York, United States Walgreens Full time
Job Description:

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Assist pharmacists in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications for patients.
  • Under the supervision of a pharmacist, assist with healthcare service offerings, including administering vaccines, health screenings, and other health services as allowed by law.
  • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on-time and holding others accountable for efficient workflow.
  • Manage core pharmacy workflow and drive excellence in pharmacy operations, coordinating and organizing pharmacy daily schedule of activities and recommending allocation of pharmacy hours.
  • Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies, and maintain proper operation and maintenance of pharmacy department equipment.
  • Collaborate with Pharmacy Manager to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
  • Support Pharmacy Manager with diversion monitoring and report any concerns that would compromise the security of the pharmacy.
  • Communicate prescription errors to the accountable pharmacist and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
  • Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
Requirements:
  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.


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