Security Officer

14 hours ago

Washington, Pennsylvania, United States Hollywood Casino at The Meadows Full time
Job Title: Security Ambassador

We are seeking a highly skilled and experienced Security Ambassador to join our team at Hollywood Casino at The Meadows. As a Security Ambassador, you will be responsible for ensuring the safety and security of our guests and employees.

Key Responsibilities:
  • Provide continuous patrol of the casino, hotel, and surrounding areas to address any suspicious activity or concerns.
  • Escort and transport funds for table fills, slots, and/or banks, and provide security for kiosk add fills and money drops.
  • Respond to all disturbances and alarms to ensure a safe and secure environment for guests and employees.
  • Address medical situations on property and ensure proper emergency contacts are notified if necessary.
  • Operate Security Dispatch, including dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
  • Provide a superior guest experience through consistent, positive interactions.
  • Assist leadership and prepare detailed reports on Security-related incidents.
  • Attend all departmental, company, and safety/first aid training programs as scheduled.
  • Perform all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system.
  • Check identification of all persons that appear to be under 21 years of age.
  • Perform all other related and compatible duties as assigned.
Requirements:
  • High School Diploma or equivalent required.
  • Previous experience in a guest service-related field required.
  • Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
  • Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
  • Must have excellent customer service and interpersonal skills.
  • Strong problem-solving, mediation, and organizational skills required.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
  • Must have the ability to run on level surfaces as well as up and down stairs.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have strong computer skills and be fully competent in Microsoft Office applications.
  • Ability to write clear, accurate, and concise reports.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
  • Must have the ability to remain calm in emergency or stressful situations.
About Us:

We are a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. We are committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We are an Equal Opportunity Employer.

Starting Salary: $16.00

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