Systems Engineer
3 weeks ago
We are seeking a highly skilled Systems Engineer to join our team at Iron Mountain Inc. in Jessup, MD. As a key member of our Service Operations team, you will be responsible for providing on-site support at our imaging center and remote imaging sites, as well as supporting our FISMA central Hub.
Key Responsibilities- Provide daily maintenance and support for local imaging center and FISMA/IMGS central environments
- Responsible for proper daily escalation of issues and off-hour on-call support (monthly rotation)
- Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry-proven best practices
- Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
- Ensure constant systems/solution availability to meet project SLA's
- Extensive experience with Windows 10, Server 2016, SQL Database, IIS, and Active Directory
- Deploy/troubleshoot Kofax (imaging software) Batch class and custom tools/modules
- Installation of hardware (Nutanix, switches) and software (Kofax, digital imaging tools, web config, etc.)
- Providing technical support for hardware and software on-site
- Maintaining and administering computer networks and related computing environments
- Excellent verbal and written communication skills for a wide range of audiences
- Demonstrated ability to perform independently as a member of a team and through cross-functional initiatives
- Own, troubleshoot, and solve complex technical issues collaborating with devops and various teams
- Bachelor's degree (B.A. or B.S.) from a four-year college or university or 5+ years of IT industry work experience
- Must be a U.S. citizen to apply and will be subject to a Government clearance investigation
- Microsoft Certified Professional (or related certification) desired
- A+ and Network+ Certifications desired
- ITIL v3 foundation and practitioner certification desired
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
We help lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
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