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eDiscovery Program Coordinator

2 months ago

Chicago, Illinois, United States Nextpoint Full time

Join Our Team at Nextpoint

About Us

Nextpoint provides innovative software and services tailored for the legal industry. Our award-winning team is dedicated to simplifying, streamlining, and making eDiscovery workflows accessible and affordable for law firms of all sizes. With our secure, cloud-based platform, teams can initiate document reviews in minutes, leveraging powerful data analytics tools and a user-friendly interface that allows for collaborative access from any location. Our cutting-edge case preparation and presentation features redefine the capabilities of legal technology.

We are looking for team members who want to be part of a company where their contributions are visible and impactful. At Nextpoint, we value career development and offer opportunities for professional growth. Our office culture is friendly and open, fostering a relaxed and honest environment. We enjoy collaborating in the office and engaging in activities outside of work. We are problem solvers, simplifiers, and innovators, striving to maintain a positive workplace and ensure client satisfaction.

Acknowledgments

  • Recognized as one of the 50 BEST STARTUPS TO WORK FOR IN CHICAGO, IL 2024
  • Listed among the 100 BEST PLACES TO WORK IN CHICAGO, IL 2024
  • Featured in the 50 BEST STARTUPS TO WORK FOR IN THE US 2024
  • Highly rated on platforms like Glassdoor, G2, and Capterra

Benefits and Perks

  • Competitive compensation based on experience
  • Flexible in-office schedule (4 days in-person)
  • PPO Health Plan, Dental, and Vision coverage
  • Health, Dependent, and Transit FSA options
  • Generous Paid Time Off policy and Paid Holidays
  • Additional PTO perks: Flexible Summer Hours, Quarterly Mental Health Days, and Floating Holidays
  • Annual professional development stipend
  • Monthly flexible benefit stipend
  • 401k plan with matching contributions
  • Complimentary in-office lunch three days a week and a well-stocked kitchen and bar
  • And more

Role Overview

As an eDiscovery Program Coordinator, you will be instrumental in overseeing the direction, coordination, implementation, execution, and completion of client-focused eDiscovery projects, ensuring alignment with company strategies and objectives. Acting as the primary contact and advocate for clients within Nextpoint, you will play a crucial role in fostering and maintaining these vital relationships to ensure client satisfaction.

This position is ideal for a detail-oriented individual with a background in eDiscovery software and project management. Strong communication skills, a commitment to customer service, and exceptional organizational abilities are essential for success in this role. As the liaison between clients and the Nextpoint team, you will significantly contribute to the future and success of our organization.

Qualifications

  • Bachelor's degree required
  • Ability to analyze and solve problems in a dynamic environment
  • Strong interpersonal, communication, facilitation, and presentation skills
  • Excellent organizational skills with the ability to manage multiple projects concurrently
  • Experience with tools such as Zendesk, Salesforce, PowerPoint, Excel, and Google Platform is a plus
  • Proven ability to build and maintain effective relationships with high-profile clients
  • Experience in strategic planning and budgeting
  • Legal and/or e-discovery experience preferred
  • Tech-savvy with a willingness to learn new software
  • 2+ years of experience in project management or similar roles, preferably in a SaaS, technology, e-discovery, or consulting environment
  • Self-motivated with a strong desire to meet and exceed objectives
  • Willingness to work a hybrid schedule and travel to client sites as needed
  • Authorized to work in the U.S. for any employer

Key Responsibilities

  • Manage documents within an eDiscovery database, including organization, searching, importing, and production
  • Assist clients in understanding the capabilities of our software and service offerings
  • Consult with clients on project-specific objectives and develop tailored solutions
  • Lead and facilitate the definition of project scope, goals, and deliverables for both clients and internal teams
  • Define project tasks and resource requirements, coordinating project staff as necessary
  • Monitor and manage project budgets, timelines, and deliverables
  • Regularly report on project progress, including hours, expenses, and budget consumption
  • Evaluate project deliverables to ensure quality and client acceptance
  • Seek opportunities to enhance client satisfaction and deepen relationships by understanding each client's business and objectives
  • Prepare reports on project quality, client satisfaction, and success metrics
  • Communicate the implications of changes to project scope and objectives to clients and the project team
  • Act as an internal stakeholder for client projects

Equal Opportunity Employer

Nextpoint is an equal opportunity employer committed to fostering a diverse workplace. We actively seek to recruit, retain, and promote individuals from various backgrounds, including people of color and LGBTQ+ candidates. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We encourage interested candidates to apply, even if they do not see a specific job description that matches their qualifications, as we are continuously growing and looking for high-performing, curious, and entrepreneurial-minded individuals to join our team.