Room Care Specialist

2 weeks ago


Battle Creek, Michigan, United States Firekeepers Casino Full time

Housekeeping Attendant

Overview

POSITION SUMMARY:

  • Accountable for ensuring the cleanliness and maintenance of guest accommodations, communal spaces, and hotel linens to guarantee guest satisfaction and comply with organizational standards.

KEY RESPONSIBILITIES:

  • Thoroughly clean all guest rooms and suites according to established protocols, including the removal of waste and soiled linens.
  • Manage inventory levels in storage areas, systematically organizing supplies and rotating linens as necessary.
  • Maintain cleanliness in shared facilities such as the fitness center and swimming pool.
  • Conduct sweeping and vacuuming of floors, corridors, and staircases.
  • Operate laundry machinery and examine laundry items for stains prior to washing.
  • Report any maintenance concerns promptly.
  • Deliver exceptional guest service and assist in resolving any issues that arise.
  • Uphold confidentiality and adhere to attendance regulations.

REQUIREMENTS:

  • Excellent communication and interpersonal skills are essential.
  • Must be at least 18 years of age.

PREFERRED QUALIFICATIONS:

  • Possession of a High School diploma or GED is desirable.

SKILLS AND ABILITIES:

  • Capability to read and interpret documents, compose reports, and communicate effectively.
  • Basic mathematical skills for simple calculations and data analysis.
  • Strong problem-solving and analytical thinking skills.

WORK ENVIRONMENT:

  • Physical demands include standing, walking, and manual dexterity.
  • Ability to work in environments with varying noise levels and potential exposure to smoke.

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