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Room Care Specialist
2 months ago
POSITION OVERVIEW:
As a Room Care Specialist, you will play a vital role in ensuring guest satisfaction and contributing to the overall success of the organization through the meticulous upkeep and cleanliness of guest accommodations. Your responsibilities will also extend to maintaining the cleanliness and aesthetic appeal of shared spaces, hallways, laundry facilities, break areas, and elevators, as well as managing the cleanliness of all hotel linens.
KEY RESPONSIBILITIES:
The following outlines the primary duties and responsibilities associated with this position. Additional tasks may be assigned as necessary by management. All duties must be executed in compliance with applicable regulations and organizational policies.
- Thoroughly cleans all guest rooms and suites to established standards; disposes of waste and collects soiled linens from rooms and suites; performs spot cleaning on walls, carpets, light fixtures, and more.
- Maintains organization and inventory levels in storage areas; replenishes attendant carts with necessary supplies; rotates linens in storage; and transports waste and soiled linens to designated areas.
- Cleans furniture, elevators, glass surfaces, and planters in public areas such as fitness centers and pools.
- Conducts sweeping and vacuuming of floors, hallways, and staircases.
- Operates and unloads dishwashers for glassware and mugs used in guest rooms.
- Inspects soiled laundry for stains or damage prior to washing, treats stains as needed, and washes, dries, and folds linens to meet standards.
- Utilizes all laundry equipment according to established training protocols.
- Reports maintenance issues or completes minor repair requests as needed.
- Employs technology such as IPOD/IPAD devices and handheld radios to facilitate job tasks.
- Engages with guests to provide exceptional service and assistance.
- Utilizes problem-solving skills to address guest concerns effectively.
- Maintains confidentiality at all times.
- Adheres to the attendance policy as outlined by the organization.
- Exemplifies the values and standards of FireKeepers Casino Hotel.
ESSENTIAL QUALIFICATIONS
Applicants must possess the education, training, and experience necessary to demonstrate the ability to perform all essential duties satisfactorily. FireKeepers reserves the right to verify candidates' qualifications through interviews and assessments.
The qualifications listed below are representative of the education, experience, and skills required to successfully perform the essential duties:
Strong communication skills and effective guest interaction abilities. Must be at least 18 years of age.
PREFERRED QUALIFICATIONS
High School diploma or equivalent.
LANGUAGE ABILITY
Ability to read and interpret documents such as safety protocols, operating instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with groups of customers or employees.
MATH SKILLS
Ability to perform basic mathematical operations including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
REASONING ABILITY
Ability to identify problems, gather data, establish facts, and draw conclusions. Ability to interpret a variety of technical instructions in both mathematical and diagrammatic forms.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, a Team Member is regularly required to communicate effectively. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or manipulate objects, tools, or controls. A Team Member may occasionally be required to reach with hands and arms, climb, balance, and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work is performed throughout various areas of the facility where noise levels may vary from quiet to loud. Must be able to work in environments with smoke.
INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, spouses of NHBP citizens, and members of other federally recognized Indian Tribes.
FireKeepers Casino Hotel reserves the right to modify this job description as necessary.
Category:
Hotel Front Desk & Housekeeping
