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Sales Operations Specialist

2 months ago

New Paltz, New York, United States Rycor HVAC Full time
Job Overview

Company: Rycor HVAC

We are a leading provider of heating solutions in the Northeast, specializing in the installation of heat pumps. Our organization is expanding, and we offer competitive compensation and comprehensive benefits, including 401(k), paid time off, and health coverage.

Position Summary

We are currently seeking a Sales Coordinator to enhance our operations. The ideal candidate will have a background in retail sales or customer service, along with strong communication abilities. Proficiency in basic computer applications, particularly Microsoft Excel and ERP systems, is essential.

Key Responsibilities
  • Assess customer requirements and provide tailored solutions and assistance.
  • Facilitate and support all facets of sales operations, including initial inquiries, lead generation, proposal development, referrals, and contract management.
  • Collaborate with clients to explore suitable financing options for projects.
  • Engage with municipal authorities to ensure all necessary documentation for city permits is secured for projects.
  • Assist sales and division managers in establishing efficient business processes to enhance program execution.
  • Organize follow-up meetings with clients as needed.
  • Maintain customer relationships by communicating delivery timelines and updates, while also recommending products as appropriate.
  • Evaluate and address various client inquiries related to sales activities and support for external sales personnel.
  • Work in partnership with internal departments to ensure adherence to sales administrative procedures and standardization.
  • Coordinate with sales representatives to deliver sales documentation and meet customer needs.
  • Monitor orders and respond to all customer inquiries regarding orders and products.
Qualifications
  • High School diploma or GED equivalent.
  • Valid Driver's License.
  • Previous experience in retail sales and customer service.
  • Exceptional verbal and written communication skills.
  • Basic computer proficiency, particularly in Microsoft Excel.
  • Familiarity with ERP software is advantageous.
Compensation

Salary Range: $25 - $28 per hour