Bilingual Wireless Account Security Specialist
1 day ago
Job Summary:
DISH, a leading provider of innovative connectivity solutions, is seeking a highly skilled Wireless Account Security Specialist to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.
Key Responsibilities:
- Receive inbound calls and provide real-time support to members
- Use information and guidance in tools to perform account verification
- Complete transactions per the member's request
- Apply customer service skills to navigate challenging situations
- Participate in regular calibration sessions and roundtable discussions with stakeholders
- Demonstrate a high level of integrity and trustworthiness when working with sensitive and confidential information
Requirements:
- Must be able to speak with customers in Spanish and English
- A High School diploma, GED, or equivalent call center experience
- Minimum of 2 years of experience in one of the following: fraud prevention, wireless telecommunications, or other call center experience
- Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity
- Intermediate level of proficiency in Microsoft Office and/or G-suite applications
- Position is on-site and employee must reside within drivable distance
- Strong interpersonal skills, including the ability to firmly but respectfully communicate difficult messages
- Must be flexible to accommodate changing business requirements
- Willingness to work flexible schedules - pay differential of $2/hour applies to weekends and evenings
- Learns quickly when facing new situations, makes the most out of available resources
- Is a self-starter with an innate curiosity to explore and identify new process solutions
- Able to collaborate in a team environment and across other teams
What We Offer:
- Starting hourly pay at $21.57/hour
- Extensive benefits package
- 330 free channels including premiums
- $5 monthly Sling Blue and Orange service
- $10 per line (up to 5) for Boost Mobile
- Medical, Dental, Vision Insurance
- Paid vacation and sick time
- 401(k) Investments with Company-matched funds
- Tuition reimbursement
-
El Paso, Texas, United States DISH Full timeJob Summary:DISH, a leading provider of innovative connectivity solutions, is seeking a highly skilled Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key...
-
Wireless Account Security Specialist
2 hours ago
El Paso, Texas, United States DISH Full time{"Job Title": "Wireless Account Security Representative", "Company Overview": "DISH, a leading provider of connectivity solutions, has been shaping the future of communication for over 40 years. Our business encompasses satellite television service, live-streaming, smart home installation services, mobile plans, and products. We are building America's First...
-
El Paso, United States DISH Full timeJob Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...
-
El Paso, United States DISH Full timeJob Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...
-
Wireless Account Security Representative
2 days ago
El Paso, Texas, United States DISH Full timeAbout the RoleWe are seeking a highly skilled Wireless Account Security Representative to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will play a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key ResponsibilitiesReceive inbound calls and provide real-time...
-
Bilingual Wireless Account Security Representative
15 hours ago
EL PASO, United States DISH Full timeCompany SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...
-
EL PASO, United States DISH Full timeCompany SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...
-
El Paso, Texas, United States DISH Network L.L.C Full timeCompany OverviewDISH Network L.L.C, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our extensive portfolio includes satellite television, live streaming, on-demand content, smart home installations, and mobile solutions, as we work towards establishing America's First Smart Network.Our brand lineup...
-
P/T Wireless Retail Sales Representative
4 weeks ago
El Paso, United States Cricket by Crown Wireless Full timeP/T Wireless Retail Sales Representative - No Experience Required!Cricket by Crown WirelessFrom $12.50 hourly including sales bonuses and/or commissions1831 N Zaragoza Rd, Ste 110, El Paso, TX 79936Crown Wireless, a leading authorized retailer of Cricket Wireless, is currently looking for dynamic Wireless Retail Sales Representatives who are passionate about...
-
P/T Wireless Retail Sales Representative
4 weeks ago
El Paso, United States Cricket by Crown Wireless Full timeP/T Wireless Retail Sales Representative - No Experience Required! Cricket by Crown Wireless From $12.50 hourly including sales bonuses and/or commissions 1831 N Zaragoza Rd, Ste 110, El Paso, TX 79936 Crown Wireless, a leading authorized retailer of Cricket Wireless, is currently looking for dynamic Wireless Retail Sales Representatives who are passionate...
-
El Paso, United States DISH Full timeJob Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...
-
El Paso, United States DISH Full timeCompany Summary: DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network. Today, our brands include...
-
Wireless Fraud Specialist
4 weeks ago
El Paso, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
-
Wireless Fraud Specialist
1 month ago
El Paso, United States DISH Full timeCompany Summary: EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building Americas First Smart Network. Today, our brands include EchoStar, Hughes, DISH...
-
Multilingual Wireless Support Specialist
1 week ago
El Paso, Texas, United States DISH Full timeAbout DISHDISH, an EchoStar company, has been reimagining the future of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.Our brands include EchoStar, Hughes, DISH...
-
El Paso, TX, United States DISH Full timeCompany Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...
-
Wireless Fraud Prevention Specialist
2 weeks ago
El Paso, Texas, United States DISH Full timeCompany OverviewEchoStar has been at the forefront of connectivity innovation for over four decades. Our diverse portfolio includes satellite television, live-streaming services, smart home installations, and mobile products, as we strive to build America's First Smart NetworkTM.Department OverviewWithin the Customer Experience Operations (CXO), the Field...
-
EL PASO, United States Disability Solutions Full timeCompany SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...
-
Wireless Fraud Prevention Specialist
2 weeks ago
El Paso, Texas, United States DISH Full timeCompany Overview:DISH has been transforming the landscape of connectivity for over four decades. Our diverse portfolio includes satellite television services, live streaming, on-demand programming, smart home installations, mobile products, and the development of America’s First Smart Network.Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost...
-
El Paso, Texas, United States DISH Full timeAbout DISHDISH is a leading provider of innovative connectivity solutions, with a rich history of reimagining the future of communication for over 40 years. Our business encompasses a range of services, including satellite television, live-streaming, on-demand programming, smart home installation, mobile plans, and products. We are committed to delivering...