Food Service Operations Manager

2 months ago


La Grange, Kentucky, United States Aramark Full time
Job Overview

The Food Service Manager at Aramark is a senior-level position responsible for developing and implementing comprehensive dining solutions to meet customer needs and preferences. This role oversees and manages dining operations where customers order prepared foods from a menu.

Key Responsibilities

Leadership

  • Utilize a coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees for outstanding performance
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings to discuss operational progress and goals
  • Ensure safety and sanitation standards are maintained in all operations

Client Relationship

  • Identify client needs and communicate operational progress to ensure satisfaction

Financial Performance

  • Ensure the completion and maintenance of profit and loss statements
  • Deliver client and company financial targets by implementing cost controls and profit management strategies
  • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins

Productivity

  • Bring value through efficient operations, appropriate cost controls, and profit management
  • Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
  • Ensure entire team is trained and able to implement best practices
  • Supervise team regarding production, quality, and control

Compliance

  • Maintain a safe and healthy environment for clients, customers, and employees
  • Follow all applicable policies, rules, and regulations, including those relating to safety, health, wage, and hour

Additional Responsibilities

  • Lead the front-of-house operations of the dining facility in conjunction with the Food Service Director
  • Plan, direct, and coordinate food service activities to deliver a finished product to the customer

Aramark is committed to providing a positive and inclusive work environment. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

Qualifications

  • Requires at least 1 year of experience in a management role
  • Requires at least 1 year of experience in the food service industry
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to deliver a unified food service experience
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time


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