Food Service Operations Manager
2 months ago
The Food Service Manager at Aramark is a senior-level position responsible for developing and implementing comprehensive dining solutions to meet customer needs and preferences. This role oversees and manages dining operations where customers order prepared foods from a menu.
Key ResponsibilitiesLeadership
- Utilize a coaching model to engage and develop team members to their fullest potential
- Reward and recognize employees for outstanding performance
- Ensure individual and team performance meets objectives and client expectations
- Plan and lead daily team briefings to discuss operational progress and goals
- Ensure safety and sanitation standards are maintained in all operations
Client Relationship
- Identify client needs and communicate operational progress to ensure satisfaction
Financial Performance
- Ensure the completion and maintenance of profit and loss statements
- Deliver client and company financial targets by implementing cost controls and profit management strategies
- Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
Productivity
- Bring value through efficient operations, appropriate cost controls, and profit management
- Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
- Ensure entire team is trained and able to implement best practices
- Supervise team regarding production, quality, and control
Compliance
- Maintain a safe and healthy environment for clients, customers, and employees
- Follow all applicable policies, rules, and regulations, including those relating to safety, health, wage, and hour
Additional Responsibilities
- Lead the front-of-house operations of the dining facility in conjunction with the Food Service Director
- Plan, direct, and coordinate food service activities to deliver a finished product to the customer
Aramark is committed to providing a positive and inclusive work environment. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
RequirementsQualifications
- Requires at least 1 year of experience in a management role
- Requires at least 1 year of experience in the food service industry
- Bachelor's degree or equivalent experience preferred
- Strong interpersonal skills
- Ability to maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard service model
- Ability to maintain an effective working relationship with other departments to deliver a unified food service experience
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
- Must be able to stand for extended periods of time
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