Customer Care Specialist

5 days ago


Wappingers Falls, New York, United States Laerdal Medical AS Full time
About Laerdal Medical AS

Laerdal Medical AS is a leading provider of medical simulation solutions and training products for emergency medicine and critical care. Our mission is to help save more lives every year.

Job Summary

We are seeking a highly skilled and customer-focused Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our customers via various channels, including phone, email, and chat. You will work closely with our sales and customer success teams to ensure that our customers receive the highest level of care and support throughout their journey with us.

Key Responsibilities
  • Provide timely and professional responses to customer inquiries and issues via phone, email, and chat.
  • Manage customer relationships and resolve issues in a fair and timely manner.
  • Work closely with sales and customer success teams to ensure seamless customer experiences.
  • Utilize product knowledge and understanding of our services to troubleshoot and resolve customer issues.
  • Initiate transactional sales conversations with customers to ensure they are making the right purchase for their needs.
  • Manage consultative conversations with customers to ensure they are satisfied with their purchases.
  • Partner with various departments to ensure customer satisfaction and resolve issues.
Requirements
  • Minimum of two years' experience in customer service or a related position.
  • Two-year (or higher) college degree preferred.
  • Strong multi-tasking and attention to detail skills required.
  • Must be flexible and able to work shifts from 8am to 8pm with occasional rotating Saturdays.
  • Extremely effective verbal and written communication skills with both internal and external customers.
  • Comfortable with Microsoft Suite and technical proficiency with software such as Salesforce or TalkDesk.
  • Experience with Internet Explorer and Microsoft Office/Teams.
  • Home internet access for off-site/remote operation required.
  • Six months experience with CRM tools, or purchasing systems such as Pipedrive, Salesforce, Zendesk, Hubspot or Oracle strongly desired.
Personal Attributes
  • Initiative
  • Willingness to Learn
  • Accountability/Ownership
  • Passion for Driving Solutions
  • Analytical Skills/Problem Solving
  • Reliability
  • Team-oriented
  • Customer Focused
  • Empathy
Salary Range

$45,000 - $47,000



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