General Manager
2 weeks ago
As a General Manager at Restore Hyper Wellness, you will be responsible for leading the studio in the community to create brand awareness, drive traffic, leads, and membership, and overall sales. This individual will oversee the studio's performance, team members, KPI management, and marketing events.
Key Responsibilities:
- Meet performance metrics (KPI's), revenue, ordering, inventory, payroll, and facilities maintenance
- Execute and coordinate company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives
- Hire and onboard new team members; plan, and assign daily, weekly, and monthly goals, provide excellent customer service, and direct work tasks
- Manage all aspects of the employee life cycle with continuous coaching, annual performance reviews, and provide recognition to high performers
- Foster a culture of five-star customer service
- Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals through community events, partnerships, B2B, and word-of-mouth referrals
- Ensure a safe and clean studio environment for members and guests
- Demonstrate a commitment to the vision, mission, and goals of Restore, modeling the values and culture
Requirements:
- High School Diploma or equivalent required
- Minimum 3-5 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
- Previous management experience in the health, wellness, fitness, or retail industry strongly preferred
- Proven success in sales and team mentorship
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Exceptional communication skills
- Ability to multi-task and manage client and staff concerns
- Intermediate computer skills
- Flexible to work day, evening, and/or weekend hours as needed
Benefits:
- Medical, dental, vision, disability, and life insurance within 30 days
- PTO
- Free and discounted services
- 401k retirement plan with vested employer match
- Bonus opportunities
- Career advancement opportunities
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