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Team Lead

2 months ago

Denver, Colorado, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing customer service and resolving member complaints
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate effectively with members and associates to ensure a positive shopping experience
  • Develop and implement processes and practices to meet business needs
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Ensure accurate and efficient processing of memberships, upgrades, and credit accounts
  • Provide guidance and support to associates on member service approaches and techniques
  • Participate in sales and marketing events to promote membership and Sam's Club products and services
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience
  • Must be 18 years of age or older
  • Leading a front-end team and supervising experience preferred
What We Offer

At Sam's Club, we offer competitive pay, performance-based incentive awards, and a range of benefits including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. We also offer paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave. Additionally, you will receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.