Highly Skilled IT Systems Administrator

1 week ago


San Francisco, California, United States Aechelon Technology Inc Full time
IT Systems Administrator Position at Aechelon Technology Inc

Aechelon Technology, Inc. is a renowned provider of 3D simulator content, offering Geospecific visual/sensor databases and realistic 3D models. We seek individuals who share our passion for real-time computer graphics and commitment to our mission of enhancing pilot safety.

This role requires a highly skilled and motivated professional to join our team as an IT Systems Administrator. Key responsibilities include helping meet the technical needs of our staff, providing helpdesk support, security monitoring, hardware deployment, patch management, and software administration.

The primary workplace for this position is Aechelon Technology's South San Francisco Headquarters. Due to restrictions on access to certain data, United States citizenship is required.

Main Responsibilities:
  • Helpdesk Support: Create, triage, and resolve Jira helpdesk tickets efficiently and effectively within defined Service Level Agreements (SLAs).
  • Laptop Deployments: Prepare, configure, and deploy Windows Dell laptops and other hardware to new and existing employees.
  • Patch Management: Collaborate with the Sr. IT Systems Administrator to manage and apply software patches, ensuring all systems are up to date and secure.
  • Mircosoft Desktop Upgrades: Assist the team in coordinating and deploying Microsoft desktop upgrades with Windows Software Update Services.
  • Manage and Installation of License Servers: Install and configure software licenses servers such as FlexLM, maintain existing license servers, coordinate deployment of new licenses, create reports for compliance audits and renewals.
  • Workstation Deployment Coverage: Assist with the deployment of rack and tower workstations as needed.
Backup/coverage Responsibilities:
  • Coverage for Backup and Disaster Recovery Tasks: Perform backup management and disaster recovery operations in the absence of the primary team member.
  • System Imaging and Deployment Coverage: Take over system imaging with Microsoft Development Toolkit (MDT) and deployment tasks as needed.
  • Application Package Creation and Deployment Coverage: Create and deploy software packages with PDQ Deploy as needed.
Experience and Qualifications Required:
  • Reliable communication in case of urgent infrastructure needs.
  • Ability to keep tickets updated in a detailed and timely manner.
  • Ability to learn new technologies and applications.
  • Ability to write clear and concise technical documentation and update existing IT documentation as needed.
  • Experience working in an MS Windows based office environment.
  • Excellent oral and written communication skills.
  • Attention to detail and highly motivated.
  • Good planning and organization skills.
  • Ability to work within deadlines and SLAs.
  • Can successfully work independently with minimal guidance.
  • Able to determine priorities and appropriate level of escalation.
  • Able to accurately relay information between IT staff and other points of contact.
Desired Competencies:
  • Experience in a help desk escalation role supporting over 150 end-users.
  • Strong time management skills and ability to work under pressure in a fast-paced environment; ability to coordinate multiple tasks concurrently and meet deadlines.
  • Experience with version control systems such as Perforce, Git, etc.
  • Experience with issue tracking systems such as JIRA, etc.
  • Relevant certifications such as, but not limited to, CompTIA's A+ and Server+ certifications.
  • Knowledge of a scripting language, PowerShell or Python preferred.
Required Education, Eligibility and Experience:
  • Bachelor's degree in computer science, IT, or 4 years of relevant experience.
  • At least 3 years of experience in a Tier 2 or advanced user support role.
  • Experience managing Active Directory including user and group management, group policy configuration, and management of file share permissions.
  • Experience provisioning of Windows based systems with Microsoft Desktop Toolkit (MDT) or SCCM.
  • Experience deploying software and updates using automated tools such as Windows Server Update Services (WSUS), PDQ Deploy or equivalent.
  • Experience managing software license servers such as FlexLM for the management of floating or network-shared licenses.
  • Ability to lift 30 Lbs.
Supervisory Requirements:
  • None


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