Desktop Support Specialist

6 days ago

Madison, Wisconsin, United States TEKsystems Full time
Job Summary:

As a Desktop Support Specialist at TEKsystems, you will be responsible for providing complex technical support and planning for End User touch points of the distributed computer environment. This includes desktop, software, and hardware installation, support, and distribution, as well as remote access technologies.

Key Responsibilities:

  • Perform analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies, and associated problems.
  • Perform analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
  • Provide technical input to the Desktop Services team and assume a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
  • Work independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
  • Act as a technical liaison with user groups and other IT partners for systems support and implementation. Provide an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
  • Responsible for partnering with the business units supported to understand the business impact of support issues.
  • Responsible for the analysis, design, and implementation of desktop technology life cycle management processes, including technology procurement, refresh, and disposition.
  • Demonstrate creativity and initiative in problem solving.
  • Technical documentation of hardware/software additions or changes.
  • Updates inventory additions and changes to the inventory database.
  • Updates and closes trouble tickets and service requests.

Requirements:

  • Windows 10, software, hardware, troubleshooting, servicenow, basic network skills, printer skills, smart hands experience
  • Hardware and software support, windows 10, troubleshooting

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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