Regional Support Specialist

1 month ago

Orlando, Florida, United States Anywhere Real Estate Full time

The Regional Support Specialist plays a crucial role in driving the success of our key principle of helping agents live exceptional lives. This position is responsible for providing critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents.

Main Responsibilities:

  • Office Organization:
    • In collaboration with our facilities and IT partners, ensure all items in the office remain in working order.
    • Ensure needed office supplies are sufficiently stocked and organized, mail is distributed.
    • Greet and direct agents/customers as needed.
  • Agent Support:
    • Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business.
    • Support Agents with any technology, process, or operationally related questions.
    • Promote a friendly, inclusive office culture that reinforces our agent value proposition.
    • Work with Agent Onboarding Team as needed to support agent onboarding process.
  • Transaction Support:
    • Ensure our agents’ transactions are efficiently and accurately processed – commission payments are timely and adjustments are avoided.
    • Scan physical checks as needed.
    • Point of contact as needed for following up on missing documentation or escalation of transactional issues.
    • Database entry and updates – MLS, Transaction Manager.
    • Ensure our agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided.
    • Systems review of Trident and transaction manager, issue resolutions submitted through OnBase.
  • Branch Leader Support:
    • Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture.

Requirements:

  • 1 or more years customer service experience preferred; Prior Real Estate office experience preferred.
  • Strong written and verbal communication skills.
  • Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
  • Proficiency with Microsoft Office.
  • Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
  • Customer focused, delivery-oriented, ability to multi-task.
  • Willingness to be “nimble” and adjust priorities as needed.
  • Ability to travel to additional offices in the region on an as needed basis.

At Anywhere Real Estate, we strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion.

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