Optician Specialist

### Job Summary

We are seeking a skilled Optician to join our team at VSP Vision. As an Optician, you will play a critical role in helping customers find the perfect eyeglasses and contact lenses to meet their unique needs.

### Key Responsibilities

* Determine the reason for patients' visits and identify lifestyle needs to deliver personalized recommendations
* Attract and retain customers by providing exceptional customer service and promoting outstanding patient satisfaction
* Assist customers in selecting frames and coordinate frames with optical measurements and prescriptions
* Recommend specific lenses, lens coatings, and frames to suit customers' needs, occupation, habits, and facial features
* Ensure correct pricing and realistic delivery time quotes to patients
* Provide enthusiastic and concise communication to meet and exceed patient expectations
* Clean and merchandise displays daily, displaying effective merchandise at all times
* Assist with insurance billing and processing orders
* Document all patient communication in patient records within practice software systems

### Requirements

* One to two years of experience in a related field
* If required by state: applicable state licensure or certification by a nationally-recognized optician association as an optician
* Working knowledge of MS Office package
* Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
* Effective verbal communication skills to prioritize multiple tasks and be available for incoming calls and inquiries
* Effective written communication skills to clearly document customer situations and prepare letters to confirm agreements made
* Excellent interpersonal and rapport-building skills
* Ability to ask appropriate and relevant questions to identify customer needs
* Proven problem-solving, negotiations, and decision-making skills
* Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

### Working Conditions

The working environment is generally favorable, with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc.

### Equal Opportunity Employer

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.