Guest Services Representative

2 weeks ago


Nephi, Utah, United States Kampgrounds of America Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Kampgrounds of America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Register guests, issue keys, and maintain accurate records of occupied sites.
  • Make and confirm reservations, collect payments, and handle guest inquiries.
  • Maintain a clean, well-stocked, and organized store, ensuring a positive shopping experience for our guests.
  • Resolve guest concerns and complaints in a thoughtful and professional manner.
  • Prepare reports as required, including shift check-lists and downtime reports.
  • Answer inquiries from guests regarding campground amenities and local attractions.
  • Fully comprehend and operate all relevant aspects of our property management system.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Requirements
  • High school diploma or equivalent.
  • Fluent in English, both spoken and written.
  • Strong decision-making ability and excellent communication skills.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
  • Motivated, goal-oriented, and results-driven individual.
  • Ability to maintain confidentiality and handle sensitive information.
  • Able to work nights, weekends, and holidays, as required.
What We Offer

We offer a competitive hourly rate, opportunities for professional growth and development, and a dynamic work environment that values teamwork and customer satisfaction.



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