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Weekend Sales Associate, Luxury Fashion Ambassador

2 months ago

Newport Beach, California, United States Neiman Marcus Full time

About the Role

We are seeking a highly skilled and experienced Weekend Sales Associate to join our team at Neiman Marcus. As a Luxury Fashion Ambassador, you will be responsible for providing exceptional customer service and creating a personalized shopping experience for our clients.

Key Responsibilities

  • Proactively greet and welcome all clients throughout the store and within the department to initiate the experience and demonstrate willingness to assist.
  • Engage customers while building an authentic connection and offering personalized styling.
  • Demonstrate selling and service behaviors that develop deep and lasting customer relationships.
  • Demonstrate timely follow-up and follow-through on customer requests and commitments.
  • Promote store services and handle transactions smoothly.
  • Assist customers where needed across various store areas, including the sales floor and fitting room.
  • Educate self and client on merchandise, events, promotions, policy and services.
  • Drive loyalty by using product knowledge to enhance the customer experience.
  • Demonstrate expert styling and brand knowledge, curious about all categories in the store.
  • Operate as One House by assisting in operational tasks: actively maintains selling floor, fills in stock, processes new receipts, cleans fitting rooms, returns merchandise back to other departments.
  • Ensure audit compliance and Merchandise Protection Standards are met (such as will-call, hold policies and credit compliance).
  • Collaborating with store leaders and peers to meet goals and foster a positive team environment.
  • Foster an environment of inclusivity and belonging amongst peers and clients by respecting and adapting to different styles and personalities.
  • Maintain professionalism, follows work schedule and adheres to personal presentation standards.

Requirements

  • Styling experience in luxury fashion and/or strong knowledge of trends and designer brands with the ability to translate that knowledge into solving customer styling needs.
  • Effective communicator with experience in creating meaningful connections with customers that build brand loyalty.
  • Ability to maneuver around the sales floor, stockroom, and office and lift up to 30lb, with or without reasonable accommodation.
  • Sales Associate or customer-focused experience (preferred).
  • Brings a hospitality mindset when engaging with customers.
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.
  • Technology proficiency and ability to operate a point-of-sale system.
  • Takes initiative in making thoughtful decisions.
  • Motivated and results-driven with a proven ability to set and achieve sales goals.

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our Legacy

We are a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.