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Fashion Island Retail Associate

1 month ago

Newport Beach, California, United States Rhone Apparel Inc Full time
About the Role

The Retail Associate will be the face of Rhone Apparel Inc at our Fashion Island location, ensuring every customer has a positive and comfortable experience. As an ambassador of our brand, you will embody our principles of Gritty, Responsible, Evolving, Authentic, and Team Centered.

Key Responsibilities
  • Deliver exceptional customer service while applying an omni-channel mindset
  • Build relationships with customers, team members, and business partners
  • Be a product knowledge expert, educating customers on features and benefits
  • Assess customer needs and provide personalized product recommendations
  • Support all areas of the selling floor, including fitting rooms and point of sale
  • Assist with replenishment, visual standards, and other operational tasks
  • Take initiative by jumping in on any task, asking questions, and sharing ideas
  • Demonstrate inclusive behavior across the team and customers
Requirements
  • Strong interpersonal communication and customer service skills
  • A positive attitude and upbeat personality
  • The ability to utilize technology effectively and engage with customers and the team to meet goals
  • The willingness to learn, be open to feedback, and take action as required
  • Ability to learn procedural knowledge acquired through on-the-job training
  • Ability to handle customer interactions and potential issues courteously and professionally
  • Ability and desire to work in a tight-knit team environment
What We Offer
  • Generous clothing discount and quarterly clothing allowance
  • Paid Sick Time
  • Bonus Incentive Program
  • 7 Paid Holidays annually
  • 401(k) plan with Company matching (limited)