Desktop Support Specialist
3 days ago
We are seeking a skilled and customer-focused Desktop Technician to join our client, a reputable financial services firm, in Richmond, Virginia.
This role offers an exciting opportunity for individuals with 1-3 years of hands-on experience to further their career in a dynamic and supportive environment.
Key Responsibilities:
Provide desktop support and troubleshoot technical issues
Perform hardware and software setups, including imaging, profile configurations, device wiping, and mobile setups
Manage user accounts and permissions through Active Directory
Utilize and maintain a ticketing system (Ivanti) for tracking support requests and ticket logs
Collaborate with team members to ensure effective IT service delivery
Engage with business operations personnel, demonstrating customer service skills
Requirements:
Minimum 1 year of experience in desktop support
Bachelor's degree in a related field
Strong technical skills and knowledge of desktop operating systems
Excellent communication and customer service skills
Equal Opportunity Employer:
We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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