Desktop Support Specialist

4 weeks ago


Richmond, Virginia, United States Commonwealth of Virginia Full time
Job Summary

The Commonwealth of Virginia is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will play a critical role in ensuring the smooth operation of our computer systems and providing top-notch technical support to our employees.

Key Responsibilities
  • Install, diagnose, repair, maintain, and upgrade end-user devices and equipment to ensure optimal workstation performance.
  • Actively resolve escalated end-user help requests within established SLAs, utilizing diagnostic and help request tracking tools as needed.
  • Provide in-person, hands-on technical assistance at the desktop level, as well as support and maintain in-house audio-visual conference room equipment.
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.
  • Develop long-term strategies and capacity planning for meeting future end-user device needs, and collaborate with organizational policymakers to establish and enforce proper AV practices and procedures.
Requirements
  • A college diploma or university degree in the field of computer science, or 5 years equivalent work experience.
  • Certifications in CompTIA A+, CompTIA Network+, and CompTIA Security+.
  • Ability to support a variety of devices at our primary office and remote locations, including Hampton Roads, Fairfax, Roanoke, and Abingdon.
What We Offer

The Commonwealth of Virginia offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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