Technical Service Support Professional
17 hours ago
About ABB
We aim to empower everyone to create sustainable solutions by fostering a culture of care, courage, curiosity, and collaboration.
At ABB, we value diversity and inclusivity. As a Technical Service Support Professional in our Services Division, you will have the opportunity to provide technical support services across various business areas.
This role is open to remote candidates on the East Coast. Your primary responsibilities will include:
- Providing Technical Services: Delivering high-quality technical services in administrative areas to meet current needs, identifying performance gaps, and addressing emerging requirements.
- Overseeing Service Delivery: Ensuring the delivery of services by external providers aligns with Service Level Agreements and reporting any shortcomings and areas for improvement.
- Developing Training Resources: Creating training materials, FAQs, and other resources for location/business-specific administrative needs and providing effective support.
- Ensuring Quality: Focusing on delivering tasks with high quality to ensure customer satisfaction.
The estimated annual salary for this position ranges from $49,400 to $91,600, depending on qualifications and experience.
Qualifications and Requirements
- A high school diploma or equivalent is required; a 2-year associate's degree is preferred.
- Two years of relevant experience in Customer Service are necessary.
- Previous experience reading and following Service Agreements is beneficial.
- SAP (or other ERP) and SalesForce experience would be an asset.
- Candidates must possess a valid work authorization that allows them to work for ABB in the US.
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