Shift Operations Manager

2 months ago

Henderson, Nevada, United States Alvarado Restaurant Nation Full time

Position Overview:

The Shift Leader plays a pivotal role in ensuring the highest standards of safety and quality are met within the team. This position involves leading and coaching team members to deliver exceptional service while overseeing daily operations.

Main Responsibilities:

  • Guarantee safety and quality standards are consistently met.
  • Verify team members adhere to hand hygiene and quality standards.
  • Regularly complete food safety checklists.
  • Coach team members through conflicts and serve as a role model.
  • Hold team members accountable for their tasks and responsibilities.
  • Conduct regular zone walks to ensure tasks are being completed efficiently.
  • Review deployment charts and ensure team members are in the right positions.
  • Execute back-of-house shift change procedures effectively.
  • Complete thorough assessments of each zone.
  • Plan and assign breaks for team members to maintain productivity.
  • Post daily goals and use the SWS form to track progress.
  • Maintain a clean environment by ensuring all dishes and back-of-house areas are kept spotless.

Required Skills and Abilities:

  • A minimum of 1 year of supervisory experience in a food service or retail environment with profit and loss accountability, schedule writing, and team member development.
  • Possess and maintain ServeSafe Certification within 45 days of employment.
  • Exhibit strong leadership skills to coach and guide team members effectively.
  • Ability to resolve conflicts and maintain a positive work environment.
  • Hold team members accountable and ensure tasks are completed efficiently.
  • Knowledge of safety and quality standards in the food industry.
  • Ability to complete food safety checklists and verify adherence to standards.
  • Strong organizational skills to execute shift changes and zone assessments.
  • Ability to review deployment charts and plan team member breaks effectively.

Physical Demands:

  • Withstand extreme temperatures and move throughout the restaurant for extended periods.
  • Move 50 pounds for distances of up to 10 feet and balance up to 25 pounds for distances of up to 50 feet.
  • Understand and respond to team members' and guests' requests in a loud environment.
  • Stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls.
  • Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
  • Talk or hear; taste or smell.
  • Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Compensation:

Minimum wage varies based on job location.

Benefits:

401K Eligible after 1 year of service and 1,000 hours working. Must be 21 years of age to participate.

Alvarado Restaurant Nation is an Equal Opportunity Employer.

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