Nightlife Operations Manager
3 weeks ago
The h.wood Group is a renowned hospitality and lifestyle company based in Los Angeles, with a diversified portfolio of upscale nightlife & restaurant concepts. Our esteemed organization has established itself as a leader in the industry, responsible for some of the world's most iconic brands, including Delilah, The Nice Guy, and Bootsy Bellows. In addition to our hospitality concepts, we offer corporate branding, catering, event production, and marketing services. Our commitment to providing a warm, inviting, and uniquely lavish experience for our diverse clientele has earned us a reputation as one of the top companies in the business.
Job SummaryWe are seeking an exceptional Nightlife Operations Manager who will play a critical role in optimizing the overall performance of our nightlife venues by maintaining high standards of service, implementing policies, and ensuring exceptional guest and client satisfaction. This key position will collaborate closely with the General Manager and Nightlife Director to oversee daily nightlife operations, staff management, customer satisfaction, and administrative tasks.
Responsibilities- Manage day-to-day nightlife operations, ensuring seamless execution and excellent customer experiences.
- Provide superior customer service, focusing on customer satisfaction and retention through efficient and professional responses to concerns.
- Enforce and promote the highest quality of products and services, consistently meeting or exceeding expectations.
- Support nightlife standard practices, including P&L analysis and monthly inventory management.
- Manage and evaluate staff performance, providing coaching and guidance to enhance productivity and teamwork.
- Serve as a brand ambassador, representing the company with integrity and professionalism.
- Maintain compliance with service and hospitality standards, upholding the company's reputation.
- A minimum of 3 years' experience in high-volume nightlife establishments.
- Must be at least 21 years of age.
- Authorized to work in the United States.
- Ability to manage multiple tasks effectively in stressful environments.
- Strong knowledge of full-scale nightclub operations.
- Excellent decision-making and organizational skills.
- An upbeat and energetic attitude.
- Responsible and trustworthy.
- A keen eye for detail.
- Flexible scheduling and routine time off.
- Comprehensive health, dental, vision, and life insurance with company contribution.
- FSA (Flexible Spending Account) option as part of our benefits package.
- Company Dining Discount.
- Full-time, exempt position.
$80,000 - $90,000 per year
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