Customer Experience Specialist

6 days ago


Hastings, United States Juut Midwest, Inc. Full time
Job Title: Guest Service Specialist

Job Summary:

The Guest Service Specialist is responsible for providing an exceptional customer experience to all JUUT guests. This role involves performing front desk duties, ensuring positive and uplifting experiences for all customers, and upholding the company's Daymaker philosophy.

Key Responsibilities:

  • Greet guests upon arrival and provide a warm welcome
  • Check-in guests, offer add-on appointments, and provide a salon tour
  • Escort guests to the waiting area, offer beverages, and provide a Daymaker book to new guests
  • Perform confirmation calls, offer add-on services, and check out guests
  • Answer incoming guest calls, book appointments, and capture guest data accurately
  • Make follow-up calls to new guests within 24 hours of their visit
  • Stock retail shelves, clean the area, and maintain product knowledge
  • Monitor and refill beverage station items, keep the area clean and stocked
  • Organize magazines, clean bathrooms, and restock supplies
  • Salon cleaning, knowledge of artists, and ability to reschedule appointments
  • Handle cash, bank deposits, and distribute gratuities
  • Attend training, education, and meetings as required

Requirements:

  • High School Diploma or equivalent
  • Some exposure to salon, cosmetics, hospitality, or retail business preferred
  • Customer Service experience preferred but not required
  • Training provided and career growth opportunities available

Working Conditions:

Retail salon environment

This document does not create an employment contract, implied or otherwise, other than as an at-will relationship.

Keywords:

Hair Stylist, Hairdresser, Beautician, Stylist, Hair Colorist, Hair Generalist, cosmetologists, cosmetology, salon, Customer Service

Compensation details:

Hourly Wage



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