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Client Support Specialist

2 months ago

Fort Lauderdale, Florida, United States Rustman Agency Full time
Job Overview

The Rustman Agency is in search of an enthusiastic and proactive Customer Service Agent. This position is a full-time role that allows for remote work and provides extensive training. The Customer Service Agent will play a crucial role in enhancing customer satisfaction and promoting our offerings.


Compensation & Benefits:

This position operates on a commission basis with an attractive compensation structure. Additionally, we offer a range of benefits including health coverage, retirement plans, and paid leave. The Rustman Agency is committed to ongoing training and professional development for both personal and career advancement.


Key Responsibilities:
  • Formulate and implement a customer engagement strategy to meet individual and team objectives.
  • Identify and reach out to potential clients through proactive outreach.
  • Conduct engaging product demonstrations and presentations to inform customers about our offerings.
  • Establish and nurture strong client relationships by delivering exceptional service and support.
  • Follow up on inquiries and actively engage with prospects to finalize sales.
  • Analyze market trends and competitor activities to uncover new business opportunities.
  • Collaborate with the sales team and other departments to ensure a smooth customer journey.
  • Maintain detailed records of customer interactions and report on performance metrics to management.

Qualifications:
  • High school diploma or equivalent; a Bachelor's degree in Business or a related field is preferred.
  • Demonstrated success in meeting and surpassing sales goals.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office and CRM applications.
  • Ability to work independently in a remote setting.
  • Must possess a valid driver's license and have reliable transportation.
  • Previous experience in a similar sales role is advantageous.

EEOC Statement:

The Rustman Agency is an equal opportunity employer and is committed to fostering diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Please note that these roles are intended for candidates located in the United States.
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