Leasing Consultant for Affordable Housing
6 days ago
We are seeking a highly motivated and results-driven Leasing Consultant to join our team at NHE, Inc. As a Leasing Consultant, you will be responsible for generating and handling incoming prospect traffic, touring available inventory, qualifying applicants, and renewing second-generation leases. You will play a crucial role in nurturing relationships with residents throughout their residency by providing exceptional customer service.
Key Responsibilities- Manage the sales process from start to finish to achieve sales goals
- Ensure that all sales leads are followed through until considered "lost" or "closed"
- Find qualified leads through referrals, networking, company-supported advertisement, and outreach marketing efforts
- Answer questions and tour apartment homes to determine the needs of potential residents
- Close the sale/renewal by effectively communicating the value of the community and NHE's commitment to delivering a quality living environment and home
- Maintain closing ratio based upon the needs of the community
- Monitor and follow-up on pending renewal offers
- Demonstrate customer service skills to both internal and external customers
- Create and maintain excellent ongoing relationships with potential and current residents
- Use customer service skills to take resident requests, address resident concerns, and resolve them effectively and efficiently
- Help plan, schedule, organize, and communicate resident functions as needed to promote resident retention and increase resident satisfaction
- Participate in social media marketing to obtain traffic and assist with brand management
- Utilize tools and resources to assess community's market position in surrounding submarket to maintain the advantage above the competition
- Prepares and assists with all leasing paperwork in a timely and accurate manner
- Maintain professional demeanor at all times
- Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks
- Sales-minded individual with attention to detail
- Self-motivated with the ability to take initiative without instruction
- Able to meet/exceed sales objectives
- Excellent communication and follow-up skills via email, text, writing, and phone
- Positive attitude, strong work ethic, and reliable
- Microsoft Office including Word, Excel, and Outlook
- Excellent follow-up skills via email, text, writing, and phone
- Positive attitude, strong work ethic, reliable, and self-motivated
- Must have the ability to work with little direction maintaining confidentiality and professionalism
- Multi-task and be a team player
- Strong communication skills with an outgoing personality
- HDHP Health Insurance Plan
- PPO Health Insurance Plan
- Vision Insurance
- Dental Insurance
- Short-Term Disability
- Long-Term Disability
- Group Life Insurance
- Health Savings Account (offered for HDHP plan)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401k Retirement plan
- 12 Paid Holidays (includes Birthday Holiday)
- Up to 130 hours of PTO
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