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Customer Service Representative

2 months ago

Westchester, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build trust relationships with wholesale and retail customers, understanding their needs and presenting appropriate products and services.
  • Process sales transactions accurately and consistently, meeting sales goals and targets.
  • Maintain a clean and organized store environment, adhering to inventory control procedures and ensuring a high level of customer satisfaction.
  • Stay up-to-date on products and services, providing expert advice and recommendations to customers.
Requirements
  • High school diploma or equivalent required; one year of experience in a delivery, retail, or customer service position preferred.
  • Valid driver's license and ability to lift up to 50 pounds frequently and up to 70 pounds occasionally.
  • Ability to read, write, comprehend, and communicate in more than one language, with a preference for Spanish language skills.
What We Offer

As a Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed.