Front Desk Representative

2 weeks ago

Westchester, Illinois, United States VINAYAKA HOSPITALITY WESTCHESTER Full time
Job Description

Job Summary:

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at VINAYAKA HOSPITALITY WESTCHESTER. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling registration and checkout processes, and maintaining a high level of accuracy and efficiency in all aspects of your work.

Key Responsibilities:

  • Greet and welcome guests upon arrival, verifying reservation and credit information.
  • Register guests into the computer, promote the Hotel's Reward Program, and provide recognition and benefits to all present members.
  • Accept payment for guests' accounts, maintain a house bank, and make accurate reports of receipts daily.
  • Issue keys to and control entrance of safety deposit boxes, post miscellaneous charges as requested.
  • Review current day's expected arrivals, check VIP and special request reservations, and notify other departments of room assignments.
  • Ensure all necessary reports and forms are completed daily.

Requirements:

  • Must be able to read and write to facilitate communication.
  • Requires good communication skills, both verbal and written.
  • Extensive knowledge of the hotel, its services, and facilities.
  • Must have excellent customer relations skills and leadership capability.
  • Must be detail-oriented with outstanding organizational and communication skills.

Physical Demands:

  • Must be able to stand and exert well-paced ability for up to 4 hours in length.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to lift up to 15 lbs. occasionally.

Availability:

This company operates seven days a week, 24 hours a day. At times, it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand.

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