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Front Desk Associate

1 month ago


SaintBaudilledelaTour, Auvergne-Rhône-Alpes, United States State of Tennessee Full time

Job Title: Front Desk Associate

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the State of Tennessee. As a Front Desk Associate, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless experience for our visitors.

Key Responsibilities:

  1. Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  2. Manage guest reservations, ensuring accurate and efficient processing of room assignments and cancellations.
  3. Maintain a thorough knowledge of park facilities, services, and amenities, providing guests with accurate information and recommendations.
  4. Utilize yield management techniques to maximize revenue and occupancy rates.
  5. Identify and resolve any issues or concerns raised by guests, ensuring their satisfaction and loyalty to the park.
  6. Collaborate with housekeeping and maintenance staff to ensure a smooth and efficient operation of the front desk.

Requirements:

  • High school diploma or equivalent required.
  • One year of customer service experience may be substituted for the required education on a year-for-year basis.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions.

Working Conditions:

This is an on-site position, requiring regular attendance and availability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

The State of Tennessee offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.