Sales and Customer Support Associate

7 days ago


Waterville, Maine, United States Johnny's Selected Seeds Full time
Job Description

At Johnny's Selected Seeds, we're passionate about helping families, friends, and communities grow their own food. As a Sales Support Specialist, you'll play a critical role in enhancing our commercial customer support and driving sales.

Responsibilities
  • Develop Relationships Foster strong partnerships with our customers, understanding their needs and providing expert guidance on our products and services.
  • Provide Backup Support Assist our Territory Sales Representatives during trade shows, farm visits, and other times they're out of the office.
  • Manage Grower Information Maintain accurate records of customer discounts, special pricing, and other vital information.
  • Sales and Goal-Oriented Strive to meet monthly, quarterly, and annual sales targets, while staying up-to-date on product and technical knowledge.
  • Outbound Sales Make phone and email calls to promote our products and services, selling and writing orders as needed.
  • Order Expedite and Review Process orders, address rejected orders, and follow up with customers to resolve any issues.
  • Communication Collaborate daily with our Sales Representatives to ensure seamless communication with customers.
  • Product Knowledge Participate in educational meetings, national sales meetings, and other training opportunities to stay current on products and services.
  • Customer Identification Assist in identifying and resolving duplicate customer numbers.
Qualifications
  • Experience A college degree or equivalent work experience in vegetable, herb, or flower growing/farming.
  • Skills Strong communication and organizational skills, with the ability to work in a fast-paced environment.
  • Software Proficiency Proficient in Microsoft applications, including Word, Excel, PowerPoint, and TEAMS.
Benefits
  • Customary Insurance Health, dental, and vision insurance for you and your family.
  • Employee Ownership Participate in our Employee Stock Ownership Plan and Profit Sharing program.
  • 401(k) A retirement savings plan to help you plan for your future.
  • Employee Discount Enjoy discounts on our products and services.
  • Leave Take time off when you need it, with paid maternity, paternity, adoption, and foster care leave.
  • Educational Assistance Pursue your educational goals with our assistance program.

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