Customer Experience Representative
3 days ago
New York Life Insurance Company has been a leader in the insurance industry for over 175 years, built on our commitment to stability and growth. As a diversified, multi-dimensional business portfolio that goes beyond life insurance, we offer a unique opportunity for career advancement and professional development. Our company values diversity, equity, and inclusion, creating a welcoming, inclusive, and caring culture that fosters employee growth and success.
Job Responsibilities:
- Deliver exceptional customer experiences through effective communication and problem-solving skills
- Collaborate with agents, clients, and underwriters to coordinate underwriting requirements
- Manage workflows and applications for life products, annuities, and policy changes
- Provide ongoing support to agents and clients, addressing their needs and resolving issues promptly
- Bachelor's degree or equivalent experience required; Associate's degree preferred
- Minimum 2 years of customer service and administrative experience
- Strong analytical and organizational skills
- Proficiency in Microsoft Office Suite and ability to learn new software systems
- $40,000-$50,000 annual salary range
- Overtime eligibility: Nonexempt
- Discretionary bonus eligibility: Yes
- Paid time off, health insurance, 401(k) matching, and education assistance programs
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