Customer Experience Representative

3 days ago


Medford, New York, United States New York Life Insurance Company Full time
About Us

New York Life Insurance Company has been a leader in the insurance industry for over 175 years, built on our commitment to stability and growth. As a diversified, multi-dimensional business portfolio that goes beyond life insurance, we offer a unique opportunity for career advancement and professional development. Our company values diversity, equity, and inclusion, creating a welcoming, inclusive, and caring culture that fosters employee growth and success.

Job Responsibilities:
  • Deliver exceptional customer experiences through effective communication and problem-solving skills
  • Collaborate with agents, clients, and underwriters to coordinate underwriting requirements
  • Manage workflows and applications for life products, annuities, and policy changes
  • Provide ongoing support to agents and clients, addressing their needs and resolving issues promptly
What You'll Bring:
  • Bachelor's degree or equivalent experience required; Associate's degree preferred
  • Minimum 2 years of customer service and administrative experience
  • Strong analytical and organizational skills
  • Proficiency in Microsoft Office Suite and ability to learn new software systems
Our Benefits:
  • $40,000-$50,000 annual salary range
  • Overtime eligibility: Nonexempt
  • Discretionary bonus eligibility: Yes
  • Paid time off, health insurance, 401(k) matching, and education assistance programs


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