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Medical Records Coordinator

2 months ago

Greensboro, North Carolina, United States Amethyst Consulting & Treatment Solutions, PLLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Records Specialist to join our team at Amethyst Consulting & Treatment Solutions, PLLC. As a Medical Records Specialist, you will be responsible for maintaining the accuracy and confidentiality of patient records, ensuring compliance with regulatory requirements, and providing exceptional customer service to clients and visitors.

Key Responsibilities
  • Facilitate weekly consumer chart audits for all therapy programs and distribute corresponding deficiency reports to all informed parties.
  • Complete and disseminate weekly compliance reports outlining the number of record reviews completed and relevant compliance statistics.
  • Create QA/QI tools, such as spreadsheets and templates.
  • Complete any QA/QI or other duties as assigned.
  • Greet visitors and provide them with appropriate information.
  • Bi-monthly insurance verification of all active clients.
  • Verify client payer information, proficiently schedule, reschedule, and cancel client appointments.
  • Assure clients are called to confirm appointments.
  • Consistently provide daily appointment schedules to clinical staff.
  • Register clients, noting the time of arrival, checking for changes in eligibility or reimbursement status, and updating their demographic information.
  • Effectively advocate acceptable client conduct in the lobby and keep the lobby, offices, and restrooms neat.
  • Efficiently answer the telephone and route calls to the appropriate person.
  • Contact clients to confirm appointments, notify them of unavoidable delays or cancellations.
  • Assist clients with transportation needs.
  • Provide basic office support, such as mail, messages, typing, filing, and other tasks.
  • Complete correspondence, reports, memos, and special projects with precision and in a timely manner.
  • Order, maintain records, and keep track of supplies and purchases made.
  • Plan, coordinate, and organize various meetings and conferences within the department.
  • Transcribe meeting minutes in a timely manner, file, and distribute to Human Resources within three days of all meetings.
  • Complete tasks with attention to detail, meet established deadlines, and function with minimal direct supervision.
  • Demonstrate the ability to organize and prioritize required and assigned job duties.
  • Be capable of local and out-of-area travel as required for job-related training.
  • Be cooperative in attending all required meetings and functions as requested.
Requirements
  • Demonstrate the ability to work effectively with the mental health population in culturally diverse environments.
  • Exhibit the ability to manage time well and work under stressful conditions with an even temperament.
  • Display the ability to establish and maintain harmonious working relationships with other employees and the public.
  • Demonstrate the ability to understand and follow oral and written instructions.
  • Ability to use good professional judgment.
  • Ability to work independently with minimal direct supervision.
  • Excellent organizational, prioritization, and interpersonal communication skills.
  • Excellent oral and written communication skills.
  • Respect for the confidentiality of all communications required within job duties, including client/employee records and documents, and electronic transmission by voice, data, and wire.
  • Ability to handle multiple tasks and meet critical deadlines.
  • Ability to meet short and long-term goals and project deadlines.
Qualifications
  • AA or BA Degree.
  • Bi-lingual Spanish speaking is highly preferred.
  • Minimum two plus (2+) years of Medical Record experience in a behavioral health or social services environment.
  • Minimum two plus (2+) years of Administrative experience in a behavioral health or social services environment.
  • 55+ wpm typing.
  • Advanced computer skills in Microsoft Word, Excel, and Google Docs/Sheets/Calendar.
  • ShareNote and Echo Vantage EHR systems experience are a plus.
  • Possess a basic knowledge of all office equipment (PC, telephone, printers, facsimile, and copy machines).
  • Excellent telephone customer service skills and make a positive first impression on clients and visitors.
  • Must possess a valid driver's license, a good driving record, and be insured.
  • Must adhere to the confidentiality policy.
  • Must become certified and remain current in infant, child, and adult CPR and First Aid.
  • Must provide documentation of immunity to measles, rubella, and/or become immunized with the recommended vaccine, including Hepatitis B. Must test annually for TB.
  • Must successfully pass a pre-employment drug and alcohol screening test and be willing to submit to a criminal background check.