IT Support Specialist

2 weeks ago


Plano, Texas, United States Woongjin, Inc Full time
Job Title: IT Helpdesk Technician

We are seeking a skilled IT Helpdesk Technician to join our team at Woongjin, Inc. As a Helpdesk Technician, you will be the first point of contact for customers seeking technical assistance over the phone or email.

Key Responsibilities:
  • Provide fast and useful technical assistance on computer systems
  • Answer queries on basic technical issues and offer advice to solve them
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Requirements:
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of laptops, PC, network and security software
  • Good understanding of computer systems, mobile devices and other tech products
  • Able to install and configure laptops, PCs and desktops, printers and peripherals
  • Ability to diagnose and resolve basic technical issues
  • Computer skills must include: Microsoft Office Suite, SAP GUI
  • Install and repair laptops, PCs and printers
  • Experience with LAN and cabling
  • 1~4 years' experience working in helpdesk area with break/fix experience and/or with related education/training
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
  • A+ Certificate is preferred

All your information will be kept confidential according to EEO guidelines.



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