Senior IT Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced Desktop Administrator to join our team at Valence. As a key member of our IT department, you will be responsible for managing and troubleshooting incoming I.T. support requests, ensuring the smooth operation of our Windows-based PC environment.
Key Responsibilities- Configure, manage, and patch Windows-based PCs to ensure optimal performance and security.
- Provide expert-level support for hardware, software, networking, and peripheral device issues.
- Manage and maintain Windows Active Directory, including setting up domain users, reviewing group policies, and managing OU permissions.
- Troubleshoot and resolve PC and laptop hardware issues, including installing hardware components.
- Work with Networking (Ethernet, Wi-Fi) in a Windows environment and ensure seamless connectivity.
- Administer Office 365 and MFA products, with a focus on security and compliance.
- Provide in-depth knowledge of Microsoft Office suite applications, including installation, configuration, and troubleshooting.
- Manage security applications, including enterprise AV, Backup, and other software, while adhering to security best practices.
- Collaborate with Valence IT, other sites, and 3rd party resources to execute IT-related projects.
- Provide exceptional customer service and maintain a cool-tempered demeanor in high-pressure situations.
The position involves working with and around hazardous chemicals, paints, and solvents in a shop environment.
Company BenefitsWe offer a comprehensive benefits package, including medical, dental, vision, long-term disability, employee assistance program, 401(K) with 3% match, and holiday pay.
Compensation RangeThe hourly compensation range for this position is $25.00 to $30.00 per hour.
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