Senior ServiceNow Business Developer
7 days ago
ICF is seeking a skilled Senior ServiceNow Business Analyst to join our IT Modernization division. As a key member of our team, you will be responsible for supporting federal customers in their digital transformation journey using the ServiceNow platform.
In this role, you will work closely with stakeholders to gather requirements, analyze business processes, and design optimized workflows. Your expertise in ServiceNow will enable you to propose innovative solutions that align with industry best practices.
We are looking for an experienced professional who can effectively communicate complex technical information to both business and technical stakeholders. If you have a passion for process improvement, excellent analytical skills, and experience working in an Agile environment, we encourage you to apply.
Key Responsibilities:
- Gather client requirements through interviews, workshops, and meetings
- Analyze business processes to identify inefficiencies and bottlenecks
- Design solutions that address client needs, utilizing ServiceNow's capabilities
- Create functional specifications, process flows, and other documentation
- User story creation and testing to ensure solution meets requirements
- Assist in change management activities, including user training and documentation
Requirements:
- 3+ years of experience as a Business Analyst or Business Process Consultant on CSM and App Engine ServiceNow projects
- 3+ years of experience working in an Agile environment, including documenting requirements and facilitating Agile ceremonies
- Active Secret clearance
- U.S. Citizenship required
Preferred Qualifications:
- Experience with process flow mapping and data modeling
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Collaborative mindset and ability to work in a team-oriented environment
Compensation and Benefits:
The estimated salary for this position is $76,848 - $130,642, depending on relevant work experience, skills, certifications, and location. ICF offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and career development opportunities.
Why Join ICF?
At ICF, we combine unmatched expertise with cutting-edge technology to help clients solve complex challenges and navigate change. Our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic.
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