Customer Service Agent
5 days ago
Customer Service Agent
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing exceptional service to our customers by assisting with inquiries, complaints, and policy changes.
About the Role:
This is an exciting opportunity to work in a fast-paced environment where you can develop your skills and knowledge while making a positive impact on our customers' lives.
Your Key Responsibilities:
- Assist customers with inquiries, complaints, and policy changes
- Provide accurate and timely information regarding insurance products and services
- Process policy applications, renewals, and cancellations
- Handle billing and payment inquiries
- Resolve customer issues and complaints in a professional and efficient manner
- Collaborate with team members to ensure customer satisfaction
- Maintain accurate customer records and update information as needed
Requirements:
- A high school diploma or equivalent
- 1-2 years of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a team environment
- Basic computer skills and proficiency in software applications
Salary: $50,000 - $65,000 per year (based on experience)
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