Customer Service Agent

5 days ago


Bristol, Connecticut, United States State Farm Insurance Full time

Customer Service Agent

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing exceptional service to our customers by assisting with inquiries, complaints, and policy changes.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where you can develop your skills and knowledge while making a positive impact on our customers' lives.

Your Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed

Requirements:

  • A high school diploma or equivalent
  • 1-2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Basic computer skills and proficiency in software applications

Salary: $50,000 - $65,000 per year (based on experience)



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