Patient Experience Specialist

4 days ago


Chattanooga, Tennessee, United States CommonSpirit Health Full time
Responsibilities
  • Billing Inquiries: Respond to all billing-related questions posed by clinic staff in a timely and professional manner.
  • Liaison: Serve as liaison with Revenue Cycle teams and other departments to respond to or initiate response to clinic questions.
  • Problem-Solving: Identify and research unusual, complex, or escalated issues and apply problem-solving and critical thinking skills to resolve issues within your scope of authority.
  • Documentation: Document all activities and findings in accordance with established policies and procedures.
  • Regulations: Maintain current knowledge of internal, payer, and government regulations applicable to your assigned function.
Requirements
  • Education: High School Diploma or GED equivalent.
  • Knowledge: General concepts and practices that relate to the healthcare field, insurance follow-up process, clinic operations, regulatory/reporting requirements, operation medical insurance, payer contract, and basic medical terminology and abbreviations.
  • Certifications: None specified.
Preferred Qualifications
  • Experience: Two years of revenue cycle or related work experience demonstrating attainment of the requisite job knowledge and abilities.
  • Education: Graduation from a post-high school program in medical billing or other business-related field preferred.
Estimated Salary Range

$55,000 - $65,000 per year, depending on experience and qualifications.

About Us

CommonSpirit Health is a Management Service Organization (MSO) providing comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We offer benefits that complement work/life balance and care about our employees' well-being.

Benefits
  • Care@Work: Free membership supporting any child care, pet care, or adult dependent needs.
  • Employee Assistance Program (EAP): For you and your family.
  • Health/Dental/Vision Insurance: Comprehensive coverage.
  • Flexible Spending Accounts: To support your financial goals.
  • Tuition Assistance: For career growth and development.
  • Paid Time Off (PTO): To recharge and relax.
  • Wellness Program: Supporting your overall well-being.


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