Operation and Customer Service Representative
1 week ago
We are seeking a highly skilled and detail-oriented individual to join our team as an Operation and Customer Service Representative. The ideal candidate will have a passion for providing exceptional customer service and resolving inquiries efficiently.
Key Responsibilities:
Handle all freight forwarder and logistics shipments, ensuring timely and accurate delivery.
Utilize computerized systems to provide customer support and information, responding to inquiries and resolving issues promptly.
Handle inbound and outbound calls professionally, communicating effectively with customers to ensure satisfaction.
Assist customers with service and rate offer inquiries and issues, providing accurate and timely responses.
Perform data entry accurately and efficiently, maintaining accurate records and reports.
Requirements:
University degree, with proven shipping and logistics experience in an operation and customer service role.
Excellent communication skills, both verbal and written, for both English and Chinese languages.
Bilingual proficiency for English and Chinese is a must.
About Us:
GCL Logistics Inc. is a leading provider of freight forwarding and logistics services, with a network of offices in China and Southeast Asia. We are committed to providing exceptional customer service and support, and we are seeking a highly skilled and dedicated individual to join our team.
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Expected hours: 40 per week
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