Customer Service Representative

1 week ago

Carson City, Nevada, United States Sees Candy Shops Inc Full time
Job Title: Customer Service/Sales Operations

At See's Candies, we're seeking a talented individual to join our team as a Customer Service/Sales Operations professional. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through phone and email interactions.

Key Responsibilities:
  • Provide top-notch customer service to all inquiries and customer contacts via phone and/or email, adhering to See's Core Principles.
  • Handle all internal and external customer service calls, including order entry, processing adjustments, literature requests, tracking orders, creating new accounts, and completing required paperwork.
  • Assist customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs.
  • Process candy and gift item orders, payment, and shipping information.
  • Utilize upselling and suggestive selling methods to achieve defined sales goals.
  • Provide effective and timely resolution for all phone order and/or email-related issues.
  • Record customer compliments and complaints, including processing adjustments for customer complaints.
  • Assist with other related tasks as assigned by management.
Competencies:
  • Customer centered
  • Listening skills
  • Sales focus
  • Attention to detail
  • Effective communication
  • Integrity
Minimum Qualifications:
  • Customer service experience in a contact/call center environment is preferred.
  • Sales or telemarketing experience is ideal.
  • Friendly and clear-speaking phone voice; effective verbal communication skills required.
  • Solid attention to detail; ability to work accurately with speed and professionalism.
  • Able to convey enthusiasm for product and programs sold.
  • Demonstrated PC keyboard skills by touch, accurate typing skills.
  • Working knowledge of Customer Relationship Management systems.
  • Able to work a flexible schedule to meet the needs of the business during peak holiday seasons.
  • Proven ability to learn new technologies quickly and manage change efficiently, proactively, and in a positive manner.

See's is an Equal Opportunity Employer and welcomes applications from qualified candidates with diverse backgrounds and experiences.

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