Program Director
4 weeks ago
Job Title: Program Manager
Job Summary:
We are seeking a highly skilled Program Manager to lead our pilot programs and scale operations to new levels. The ideal candidate will have experience in business operations, corporate clients, and external vendors, with a strong background in creating new operational procedures and driving programs using short development cycles.
About the Role:
As a Program Manager, you will be responsible for running pilot programs, scaling operations, and leading a continuous iteration and improvement process. You will interface with multiple vendors, empathize with their strengths and gaps, and help them adopt new standardized processes and tools. You will also be responsible for getting feedback and insights into how to make the overall operations stronger.
Key Responsibilities:
- Run pilot programs and scale operations to new levels
- Lead a continuous iteration and improvement process
- Interface with multiple vendors and help them adopt new standardized processes and tools
- Get feedback and insights into how to make the overall operations stronger
Requirements:
- Experience in business operations in a technology company
- Experience in dealing with corporate clients and external vendors
- Experience in creating new operational procedures and driving programs using short development cycles
- Expertise in developing processes and driving programs using MVPs and rapid iteration
- Customer orientation and solutions ownership mindset
- Ability to navigate ambiguity and work independently
- Big-picture and detail orientation
- Effective communication skills
Preferred Skills and Experience:
- Experience with vendor-client engagements in content moderation, localization, human computation, data labeling, customer service, call centers, and temp staffing
- Working with subject matter experts and software engineers
- Expertise in change management and root cause analysis
- Knowledgeable in survey design and research methods
- Experience in training development and delivery
- Experience with vendor management, staffing, and resource allocation
- Understanding of remote work and globally distributed teams
- Understanding of Six Sigma, risks assessment, and risk management practices and tools
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