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HR Support Partner

2 months ago

Pontiac, Michigan, United States Premier Staffing Solution Full time
Job Summary

We are seeking a highly skilled and detail-oriented Employee Experience Coordinator to join our Premier Staffing Solution team. As an Employee Experience Coordinator, you will play a critical role in ensuring a positive experience for employees by providing day-to-day support on People Team-related policies and programs.

Key Responsibilities
  • Case Management: Use a case management system to interact with employees, track cases for trends, and ensure proper documentation.
  • Content Development: Help drive the content on processes and initiatives introduced by the People Team for the Open Access knowledge base.
  • Employee Support: Assist and encourage employees to make effective use of Open Access, knowledge management, case management tool, and other People systems available to them.
  • Collaboration: Collaborate with the broader People Operations team, People Team COEs, and Business Partners to provide feedback and support.
  • Process Improvement: Partner with the People Team, IT, Facilities, and other cross-functional partners to ensure the onboarding and offboarding processes are delivering the right employee experience.
  • Issue Escalation: Responsible for escalation of issues in a timely manner to ensure an effective employee experience while remaining engaged in resolving the issue.
  • Administrative Transactions: Ensure that all critical administrative transactions, like the I-9 or background check process, are accurate and handled in a timely and compliant manner.
  • Employee Support: Provide exceptional service to questions and issues received from employees.
  • Personnel Files: Help maintain and audit employee personnel files.
  • Team Support: Provide support to overall People Team initiatives when necessary.
Requirements
  • Education: Bachelor's degree in human resources or Business Administration.
  • Experience: Minimum 1-2 years' experience in an HR support role, preferably in a shared services environment.
  • Skills: General knowledge of HR functional areas and workflows, experience with Workday and SharePoint, and ability to act with integrity, professionalism, and confidentiality with sensitive data and conversations.
  • Soft Skills: Excellent customer service skills, attention to detail, strong organization skills, excellent verbal and written communication skills, strong analytical and problem-solving skills, and ability to work in a fast-paced, professional, global business environment.