Customer Service Representative

7 days ago


Chillicothe, Ohio, United States Planet Fitness Full time

We are seeking a motivated Customer Service Representative to provide exceptional member experiences at Planet Fitness.

Key Responsibilities:

  • Deliver outstanding customer service, making every interaction a positive one.
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members in, tour, and sign up new members, while maintaining accurate records.
  • Respond to member inquiries promptly and professionally.
  • Process transactions using the point-of-sale system.

Additional duties include:

  • Maintaining a clean and organized front desk area.
  • Performing regular facility upkeep, such as cleaning equipment, restrooms, and wet areas.

Requirements:

  • Age 18 or older.
  • High school diploma/GED equivalent required.
  • Prior customer service experience preferred.
  • Upbeat, positive attitude and strong communication skills.
  • Punctuality and reliability essential.

Physical Demands:

  • Ability to walk/stand for extended periods.
  • Frequent stooping, bending, and reaching.
  • Occasional lifting of moderate weights (up to 50lbs).
  • Excellent verbal communication skills.

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance.
  • Paid time off (PTO).
  • Free Black Card Membership.
  • 401(K) and Roth retirement savings plans.
  • Healthcare and dependent care flexible spending accounts.
  • STD, LTD, term life insurance, and other benefits.

The estimated salary for this position is $35,000 - $45,000 per year, depending on location and experience.



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