Customer Service Representative
7 days ago
We are seeking a motivated Customer Service Representative to provide exceptional member experiences at Planet Fitness.
Key Responsibilities:
- Deliver outstanding customer service, making every interaction a positive one.
- Answer phones in a friendly manner and assist callers with various questions.
- Check members in, tour, and sign up new members, while maintaining accurate records.
- Respond to member inquiries promptly and professionally.
- Process transactions using the point-of-sale system.
Additional duties include:
- Maintaining a clean and organized front desk area.
- Performing regular facility upkeep, such as cleaning equipment, restrooms, and wet areas.
Requirements:
- Age 18 or older.
- High school diploma/GED equivalent required.
- Prior customer service experience preferred.
- Upbeat, positive attitude and strong communication skills.
- Punctuality and reliability essential.
Physical Demands:
- Ability to walk/stand for extended periods.
- Frequent stooping, bending, and reaching.
- Occasional lifting of moderate weights (up to 50lbs).
- Excellent verbal communication skills.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- Free Black Card Membership.
- 401(K) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- STD, LTD, term life insurance, and other benefits.
The estimated salary for this position is $35,000 - $45,000 per year, depending on location and experience.
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